Microsoft 365 with external infrastructure
We support an agreed part of the tenant while DNS, Internet, telephony or local systems are also considered.
Microsoft 365 support →Managed services
Managed operations with an agreed scope.
We take responsibility for defined technical tasks. The quotation or operating agreement states which systems we operate, which changes are included and who remains responsible for adjacent layers.
Common operating models
Server operations
We take responsibility for specified Linux or Windows tasks while an internal team or application vendor manages another layer.
Hosting & servers →Networks & communications
Operations or troubleshooting for Internet, site networks and SIP services. Teams Telephony is planned as a separate integration.
Teams Telephony →Record before service starts
Responsibilities
Systems, platforms and applications are assigned to a responsible team.
Changes
The scope states which routine work and modifications are included.
Escalation
Contact routes and technical escalation are documented.
Dependencies
Interfaces to other suppliers or internal teams are listed.