Store refurbishments
Removal and re-installation of network, communications and POS-related components during refurbishment work.
Retail & Field Services
Field Services for branches and distributed sites.
Our technicians carry out repeatable on-site work. Central coordination manages scheduling, materials and reporting. Technical exceptions are escalated to engineering.
Scope
IMAC
Install, Move, Add, Change work based on instructions and acceptance criteria.
Build-up and tear-down
Technical work for openings, closures, rebuilds and refurbishments.
POS-related technology
On-site work on POS, network and communications components and their connection to the site network.
Break/Fix
Targeted dispatches for incidents, hardware replacement and local faults that cannot be solved remotely.
Residential rollouts
Scheduled installation, replacement and de-installation work at many end-customer locations.
Documentation
Checklists, asset or serial details, deviations, photographs and structured reporting.
Project examples
Ongoing retail support
Technical dispatches to distributed branches for hardware replacement, fault analysis and local work.
Openings and closures
Coordinated site build-up or tear-down using a runbook, asset handling and acceptance checks.
Residential rollouts
Repeatable installation or replacement work at many customer locations with central scheduling and quality control.
Runbooks and escalation
We can work from an existing IMAC specification or help define the process. Standard cases are completed on site; exceptions are documented and sent to the central technical escalation team.