Microsoft Teams Telephony
Microsoft Teams Telephony with SIP and an SBC.
We connect Microsoft Teams to telephone numbers and SIP services through Direct Routing. The work includes SBC configuration, call routing, porting and coordination with existing phone systems.
Parts of the integration
Incoming and outgoing external calls in the Teams client for configured users.
Design and configuration of the connection between Microsoft 365 and the SIP service.
Provisioning or porting numbers and routing them to the required user or service.
A staged migration or parallel operation with an existing PBX where appropriate.
Project stages
Document the tenant, licences, domains, users, telephone numbers and current phone system.
Agree SIP trunks, SBC, routing and responsibilities.
Test users, incoming and outgoing calls, caller ID and emergency routes.
Move users and numbers in an agreed order with named contacts.
Conventional SIP telephony
For normal SIP trunks, existing PBX systems or individual SIP services, use the general telephony page.